Effective date: May 3, 2026

This Privacy Policy explains how Shawarma House SD (“we,” “us,” or “our”) collects, uses, and shares information when you visit shawarmahousesd.com (the “Site”), place an order with us, or otherwise interact with our services. We are located at 4884 Newport Ave., San Diego, CA 92107. Phone: (619) 642-0298.

1. Information we collect

Information you give us directly:

  • Name, phone number, email, and (for delivery) street address when you place an order.
  • Payment information when you order — but this is collected and processed by our online ordering provider Toast (or any third-party delivery platform you may choose). We do not see or store your full credit-card number.
  • Information you submit through contact forms on the Site, including any message text and contact details.
  • Reviews and feedback you submit publicly via Google or other review platforms displayed on the Site.

Information collected automatically when you visit the Site:

  • Standard log data: IP address, browser type, device type, pages viewed, referring page, and timestamps.
  • Cookies and similar technologies (see Section 4).
  • Aggregated traffic and engagement data captured through analytics tools (Google Analytics, Google Site Kit).
  • Information necessary to detect and prevent abuse, captured through our security plugin (Wordfence).

Information from third parties:

  • Order confirmations, delivery details, and customer-support exchanges that flow back to us from Toast, DoorDash, Uber Eats, Grubhub, or other ordering or delivery platforms when you order through those services.
  • Public Google reviews aggregated and displayed on the Site by our reviews plugin (Trustindex).

2. How we use information

We use the information we collect to:

  • Take, prepare, and fulfill your food and catering orders.
  • Communicate with you about an order, a question you submitted, or a catering inquiry.
  • Operate and improve the Site, our menu, and our service.
  • Display reviews and other social proof.
  • Detect, prevent, and respond to fraud, abuse, security incidents, and unauthorized access.
  • Comply with legal obligations and resolve disputes.

3. How we share information

We do not sell your personal information. We share information only as needed to operate our business or as required by law:

  • Service providers and partners that help us run the Site or fulfill orders, including: Toast (online ordering and payments), DoorDash / Uber Eats / Grubhub (third-party delivery, when you choose them), Google (analytics and reviews), Wordfence (site security), Trustindex (reviews display), and our website hosting provider.
  • Government, law-enforcement, or other parties when required by law, subpoena, or court order, or to protect our rights and the safety of our customers and staff.
  • In a business transition (e.g., sale of the restaurant), in which case customer information may transfer to the new owner under terms consistent with this Policy.

4. Cookies and similar technologies

We use cookies and similar technologies to keep the Site working (essential cookies), to remember your preferences, and to measure how the Site is used (analytics cookies). You can control cookies through your browser settings. If we run advertising in the future, additional cookie disclosures may apply.

5. Your choices

  • Email or SMS communications: You can unsubscribe from any marketing message we send by following the unsubscribe link or replying STOP. Transactional messages (e.g., an order confirmation) cannot be opted out of without losing service.
  • Cookies: Configure your browser to block or delete cookies. Some Site features may not work as expected if you do.
  • Account information: If you have an account on the Site, you can review or update your information by signing in.

6. California privacy rights (CCPA / CPRA)

If you are a California resident, you have the following rights regarding personal information we hold about you:

  • Right to know what categories of personal information we have collected and the purposes for collection.
  • Right to delete personal information we have collected (subject to legal exceptions, including transactional and tax-record retention).
  • Right to correct inaccurate personal information.
  • Right to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under California law.
  • Right to non-discrimination for exercising these rights.

To exercise any of these rights, contact us at the address or phone number below. We may need to verify your identity before fulfilling your request.

7. Data retention

We keep order, customer, and accounting information for as long as needed to fulfill the purposes described in this Policy and to meet legal, tax, accounting, and dispute-resolution requirements (typically a minimum of seven years for financial records). After that, we delete or anonymize the information.

8. Children

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13 years of age. If you believe a child has submitted personal information to us, contact us and we will delete it.

9. Security

We use reasonable technical and organizational measures to protect personal information — including HTTPS, security monitoring through Wordfence, and processing payment information through PCI-compliant partners (Toast and its processors). No method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

10. Third-party links

The Site may link to third-party websites (e.g., our Toast ordering page, our Yelp listing, our Google Maps page, app stores, social media). Their privacy practices are governed by their own policies, not this one.

11. International users

The Site and our services are operated in the United States. If you visit from outside the U.S., understand that information is processed in the United States, where data-protection laws may differ from those of your country.

12. Changes to this Policy

We may update this Policy from time to time. The “Effective date” at the top reflects the most recent revision. Material changes will be posted on this page with a new effective date.

13. Contact us

Shawarma House SD

4884 Newport Ave.

San Diego, CA 92107

Phone: (619) 642-0298

Email: [email protected]