Terms Of Service

Effective date: July 15, 2026

These Terms of Service (“Terms”) govern your use of the website shawarmahousesd.com (the “Site”), our online ordering, gift card, and catering pages (including pages hosted by our ordering provider, Toast), and any orders, services, or products offered by Shawarma House SD (“we,” “us,” “our”), operating at 4884 Newport Ave., San Diego, CA 92107. By using the Site, placing an order, purchasing a gift card, submitting a catering inquiry, or otherwise interacting with our services (together, the “Service”), you agree to these Terms. If you do not agree, please do not use the Service.

1. Agreement to these Terms

These Terms form a contract between you and Shawarma House SD. They apply whether you’re ordering for pickup, having food delivered, booking catering, buying a gift card, or just browsing the Site. Some parts of the Service — like online ordering and gift cards — run through our partner Toast on Toast’s own hosted pages; where that’s the case, Toast’s terms and policies also apply to that portion of your transaction, in addition to these Terms.

We may update these Terms from time to time as described in Section 25 (“Changes to these Terms”). The version posted on this page at the time you use the Service is the one that applies.

2. About us

Shawarma House SD is an independently owned Mediterranean restaurant with a single physical location in Ocean Beach, San Diego, California:

• Address: 4884 Newport Ave., San Diego, CA 92107
• Hours: Open daily, 11 AM to 8 PM
• Phone: (619) 642-0298
• Email: info@shawarmahousesd.com

Shawarma House SD is a licensed food establishment subject to inspection by the County of San Diego Department of Environmental Health and Quality. Online ordering for pickup and delivery is provided through our partner Toast at order.toasttab.com/online/shawarma-house-4884-newport-ave. Catering inquiries can be made through the catering pages on this Site — starting at our catering hub, shawarmahousesd.com/mediterranean-catering-san-diego/ — or by contacting us directly at (619) 642-0298. Our catering line is generally staffed Monday–Friday, 7 AM to 4 PM, which is a different window than our regular restaurant hours.

3. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order, purchase a gift card, book catering, or create an account through the Service. By using the Service, you confirm that you meet this requirement and that any information you give us is accurate and current.

4. Ordering, payment, and privacy

Online food orders are processed by Toast under Toast’s own terms and privacy policies. When you complete an order on the Toast platform, your payment information is handled directly by Toast and its payment processors (including WorldPay for payment processing). We never see or store your full payment card information.

Our collection and use of your personal information is described in our Privacy Policy at shawarmahousesd.com/privacy-policy/, which is incorporated into these Terms by reference. By using the Service, you also agree to the Privacy Policy.

Prices, item availability, and promotions shown on the Site or on our Toast ordering page may change without notice. Applicable sales tax is added at checkout and is not included in a displayed menu price. The total price shown to you at checkout — including any disclosed fees but excluding tax — is the price you agree to pay for that order.

Once an order is confirmed and being prepared, it generally cannot be cancelled. If an order hasn’t started cooking yet, we can usually accommodate a cancellation or change if you call us right away at (619) 642-0298. If something is wrong with your order once you receive it, see Section 8 (“Refunds”).

5. Pricing and mandatory fees

We price our food to reflect what it costs us to make it, and we don’t believe in hidden charges. If we ever apply a mandatory service fee, delivery fee, or other required charge to an order placed directly with us (through our Toast ordering page, in person, or through a catering agreement), that fee will be:

• clearly and conspicuously disclosed, in a way that calls attention to it (not buried in fine print),
• accompanied by an explanation of what it’s for, and
• shown to you on the applicable menu, online ordering page, advertisement, or catering agreement before you complete your order or sign your catering agreement,

consistent with California’s honest-pricing law (Civil Code § 1770(a)(29)). The total price displayed at checkout on our own ordering channels, or the total stated in your signed catering agreement, is what you’ll be charged, aside from applicable taxes. We do not currently charge a mandatory service fee on our own ordering channels as of the effective date of these Terms; if that changes, this section — and the pricing shown wherever the price appears — will change with it.

This section applies to orders placed directly with Shawarma House SD. It does not apply to, and we cannot control, how third-party marketplaces such as DoorDash, Uber Eats, or Grubhub display or structure their own fees — see Section 6.

If we ever use a specific staff-directed term like “tip,” “gratuity,” or “service charge” for a fee, that fee will actually be distributed to the staff the name implies, consistent with California Labor Code § 351.

6. Pickup, delivery, and third-party platforms

Pickup is available at 4884 Newport Ave., San Diego, CA 92107, during our hours of operation: 11 AM to 8 PM daily.

Delivery placed through our own channel (Toast) may be fulfilled by Toast’s delivery partners. Delivery times and fees for these orders are determined by the fulfilling partner, and we cannot guarantee a specific delivery window.

Third-party marketplaces. Orders placed through DoorDash, Uber Eats, Grubhub, ezCater, or any other third-party marketplace are governed by that platform’s own terms of service, privacy policy, and pricing and fee structure — not by these Terms. We are not responsible for issues that arise solely from a third-party platform’s technology, delivery service, pricing, or customer support. If a marketplace order arrives wrong, late, or incomplete, please start with that platform’s customer support; we’re glad to help on the cooking side of any issue once you’ve reached out to them.

Single-use foodware. Consistent with California and City of San Diego law, single-use utensils, straws, stirrers, and condiment packets are provided upon request, not automatically included with every order.

7. Catering

We’re happy to cater everything from a small office lunch to a full event. Full package details, minimums, lead times, and delivery-fee bands are posted on our catering pages, starting at shawarmahousesd.com/mediterranean-catering-san-diego/, and those pages may be updated from time to time — check there for current pricing and minimums.

Third-party marketplace catering orders. Catering orders placed through a third-party marketplace such as ezCater are governed by that marketplace’s own terms and cancellation policy, not by the deposit and cancellation provisions in this section — see Section 6.

Deposits and confirmation in writing. Catering orders typically require advance notice, and may require a deposit, a minimum order size, or both. The specific deposit amount, cancellation deadline, refund schedule, and any other order-specific terms will be disclosed to you in writing — in your catering quote, confirmation email, or signed catering agreement — before your order is finalized. We don’t publish a single fixed deposit percentage or cancellation-window day-count because catering terms reasonably vary by event size, lead time, and season; whatever is disclosed in your written confirmation is what governs your order.

Deposits and cancellation fees are not a penalty. Any deposit we retain, or cancellation fee we charge, upon a late cancellation reflects our reasonable, good-faith estimate of the costs and losses we actually incur when a catering order is cancelled close to the event date — including food and supplies already purchased or prepped, labor already scheduled, and the lost opportunity to book another order in that time slot. Because those actual losses are genuinely difficult to calculate precisely at the time of a late cancellation, the parties agree that the amount disclosed in your written confirmation is a reasonable pre-estimate of that loss, consistent with California Civil Code § 1671, and not a punitive charge.

Guest counts. Please give us your best estimate of guest count when booking, and update us as soon as your numbers change. Pricing, quantities, and staffing (for full-service events) are based on the guest count confirmed in writing; significant last-minute increases may not be accommodable on short notice, and significant decreases may still be billed at the confirmed count if we’ve already purchased or prepped for it.

Net-30 accounts. We offer Net-30 invoicing (billed after delivery) to qualifying corporate and business accounts, whether for a one-time catering order or a standing/recurring arrangement, subject to the terms disclosed when the account is set up. We don’t currently offer tax-exempt catering billing.

Recurring or standing catering orders (for example, a weekly or biweekly office lunch arrangement) are a manually coordinated scheduling arrangement, not an automatically billed subscription. Setting up a standing order locks in per-person pricing for a limited period as disclosed at setup; it does not authorize us to automatically charge a stored payment method on a recurring basis without your reconfirmation of each delivery’s headcount ahead of time. If that ever changes for a specific offer, we’ll disclose the recurring-charge terms and get your separate consent before any automatic billing begins.

For full catering policies, package details, and minimums, see our catering pages, including shawarmahousesd.com/mediterranean-catering-san-diego/, shawarmahousesd.com/weekly-office-lunch-san-diego/, and shawarmahousesd.com/office-lunch-catering-san-diego/.

8. Refunds

Because we serve fresh, made-to-order food, we generally do not offer refunds on completed orders. If your order is incorrect, missing items, or has a quality issue, please contact us at (619) 642-0298 the same day so we can make it right — that’s the fastest path to resolution.

Where a third-party platform (DoorDash, Uber Eats, Grubhub, ezCater, or another delivery or catering marketplace) fulfilled your order, refund and credit decisions belong to that platform’s customer support, not to us; we’re happy to coordinate on the cooking-side issue once that platform’s support has reached out to us.

Catering deposits may be non-refundable past the cancellation deadline disclosed at the time of booking, as described in Section 7 above.

This section is a summary. For full details, see our Refund and Returns Policy at shawarmahousesd.com/refund-returns/, which these Terms incorporate by reference.

9. Allergens and food safety

We prepare a wide variety of items in a shared kitchen, using shared equipment, oil, and prep surfaces. While we take care to avoid cross-contact, we cannot guarantee that any item is completely free of any specific allergen, including the nine major allergens recognized under federal law: milk, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat, soybeans, and sesame.

If you have a food allergy or sensitivity — serious or otherwise — please call us at (619) 642-0298 or ask our staff before ordering. We’re glad to walk through ingredients with you. Customers are responsible for confirming the suitability of any item with our staff before ordering, especially in the case of a serious or life-threatening allergy.

We take care in preparing our food, and our food is intended to be fit for consumption when served. Nothing in these Terms is intended to disclaim, and nothing in these Terms does disclaim, the implied warranty that our food is fit for its ordinary purpose (California Commercial Code § 2314), or any other warranty or right regarding food safety that cannot be waived under California law.

10. Gift cards

We sell Shawarma House SD gift cards in $25, $50, $100, and $200 denominations through our partner Toast, at order.toasttab.com/egiftcards/shawarma-house-4884-newport-ave. Consistent with California law:

• Purchased gift cards do not expire.
• We do not charge activation, service, or dormancy fees on gift cards.
• If your gift card has a remaining balance of less than $15, you may redeem that balance in cash on request.
• Gift cards are processed by Toast and its payment partners; treat your gift card like cash — we cannot replace a lost or stolen gift card without proof of purchase, and we’re not responsible for gift cards used without your authorization if you don’t safeguard the card or its code.

This section covers gift cards you purchase. It does not cover promotional or loyalty-earned credit — see Section 11.

11. Loyalty and rewards programs

We currently offer more than one way to earn rewards, and the programs are not the same:

• A general loyalty program available to retail and online-ordering customers, run through Toast.
• Shawarma House Rep Rewards, a separate program for pharma and medical-device sales representatives who order catering directly from us.

Each program has its own sign-up process, earning rate, redemption value, and terms, which are posted where you enroll (including on our Toast ordering page and at shawarmahousesd.com/medical-rep-catering-san-diego/ for Rep Rewards) and are incorporated into these Terms by reference for participants in that program. Because program terms can and do change, we don’t restate specific point values or redemption rates here — refer to the applicable program’s own terms for current numbers. Participation in either program is optional, and we may modify or end a program at any time as disclosed in that program’s terms. If anything in these Terms conflicts with a specific rewards program’s own terms on a matter specific to that program, the program’s own terms control.

12. Accounts

If you create an account through the Service (for example, to use online ordering or the loyalty program), you are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly at info@shawarmahousesd.com or (619) 642-0298 if you suspect unauthorized use of your account.

13. Acceptable use

You agree not to use the Service to:

• Submit false or fraudulent orders, or attempt to defraud us, our payment processors, or our partners.
• Scrape, copy, republish, or commercially reuse content from the Site without our permission.
• Attempt to disrupt, probe, or gain unauthorized access to the Site, our ordering systems, or any underlying infrastructure.
• Impersonate another person, or provide false information when placing an order or creating an account.
• Use the Service for any unlawful purpose.

14. Consumer reviews

Nothing in these Terms limits your right to leave an honest review or make any truthful statement about us, our staff, our food, or our service — positive or negative — on any platform, including Google, Yelp, or social media. We do not, and will not, penalize, threaten, or charge a fee to any customer for a review, consistent with California Civil Code § 1670.8 and the federal Consumer Review Fairness Act. Nothing in Section 13 (“Acceptable use”) or Section 15 (“Intellectual property”) is intended to, or does, restrict your right to review us.

15. Intellectual property

All content on the Site — including the Shawarma House SD name, logo, photographs, menu descriptions, and other written content — is owned by us or used with permission. You may not reproduce, distribute, or commercially exploit it without our written consent, except for personal, non-commercial use that doesn’t imply endorsement or affiliation. This section does not restrict your ability to post your own honest reviews, photos, or comments about your experience with us (see Section 14).

16. Feedback and user content

If you send us feedback, suggestions, photos, or other content (for example, through a contact form, social media tag, or review), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with promoting the Service — for example, reposting a customer photo on our social media with credit where practical. You confirm you have the right to give us that content, and you understand we’re not obligated to use it, compensate you for it, or return it. This license does not give us ownership of your content, and it doesn’t restrict your right to keep posting it yourself.

17. Communications, SMS, and electronic notices

By providing your phone number or email address when placing an order, joining a loyalty program, or submitting a form on the Site, you agree to receive transactional messages related to that order or your account activity (like order confirmations or a call about a catering quote).

If you separately opt in to marketing text messages or emails, message frequency may vary, message and data rates may apply, and consenting to marketing messages is never a condition of any purchase. Reply STOP to any text message to opt out, or HELP for help. You can unsubscribe from marketing emails at any time using the link included in the email, or by contacting us at info@shawarmahousesd.com.

By using the Service, you also consent to receive communications from us electronically, including emails, text messages, and notices posted on the Site, and you agree that these electronic communications satisfy any legal requirement that such communications be in writing. This consent applies to order confirmations, receipts, catering agreements you accept electronically, and notices about these Terms.

18. Disclaimers

The Site and the non-food aspects of our Service are provided “as is” and “as available,” without warranties of any kind, express or implied, to the extent permitted by law. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components, or that menu descriptions, photos, or availability information will always be perfectly accurate or up to date.

This disclaimer applies to the Site and non-food aspects of our Service. It does not, and is not intended to, disclaim the implied warranty of merchantability or fitness for consumption that applies to the food we sell you, as described in Section 9.

Some jurisdictions do not allow the exclusion or limitation of certain warranties, so some of the limitations in this section may not apply to you, and you may have additional rights under California law that this section does not and cannot waive.

19. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from or related to your use of the Site or our non-food services is limited to the amount you paid us for the specific order or service at issue. We are not liable for indirect, incidental, consequential, or punitive damages arising from your use of the Service, to the extent permitted by law.

This limitation does not apply to, and nothing in these Terms limits or waives:

• any right that cannot be limited or waived under California law, including rights under the Consumers Legal Remedies Act (Civil Code § 1750 et seq.);
• our liability for our own fraud, willful injury to person or property, or violation of law, as prohibited by California Civil Code § 1668; or
• any warranty or right regarding the safety or fitness for consumption of the food we sell, as described in Section 9.

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so some of the limitations in this section may not apply to you.

20. Indemnification

To the extent permitted by law, you agree to indemnify and hold us harmless from any third-party claims, losses, or expenses (including reasonable attorney’s fees) arising from your unlawful use of the Service or your breach of these Terms. This section does not require you to indemnify us for claims arising from our own negligence, willful misconduct, or violation of law, and does not apply to your ordinary use of the Service as intended.

21. Dispute resolution

We’d rather solve a problem directly than end up in a dispute. Before filing any claim against us relating to these Terms or the Service, please contact us at info@shawarmahousesd.com or (619) 642-0298 and give us 30 days to try to resolve the issue informally.

If informal resolution doesn’t work, nothing in these Terms prevents either party from bringing an individual claim in small claims court for disputes within that court’s jurisdictional limits. Beyond small claims, any dispute relating to these Terms or your use of the Service will be resolved in the state or federal courts located in San Diego County, California, as described in Section 22.

These Terms do not include an arbitration requirement, and nothing in these Terms waives your right to a jury trial for any dispute that arises after these Terms are agreed to — a pre-dispute waiver of that right is not enforceable under California law, and we don’t attempt one here.

22. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Subject to Section 21 (small claims carve-out), any dispute relating to these Terms or your use of the Service will be resolved in the state or federal courts located in San Diego County, California, and you consent to the personal jurisdiction of those courts.

23. Force majeure

We’re not responsible for a delay or failure to perform caused by events beyond our reasonable control — including severe weather, power or supply-chain disruptions, labor shortages, government orders, or other emergencies. If such an event affects your order or catering event, we’ll do our best to communicate with you and work toward a fair resolution (such as rescheduling or, where appropriate, a partial refund).

24. Severability, entire agreement, assignment, and no waiver

If any provision of these Terms is found unenforceable, the rest of these Terms remain in full effect, and the unenforceable provision will be interpreted to best reflect its intent within the limits of the law.

These Terms, together with any policies they incorporate by reference (our Privacy Policy, Refund and Returns Policy, and any specific catering agreement or rewards-program terms that apply to your transaction), make up the entire agreement between you and us regarding the Service, and supersede any prior agreements on the same subject.

You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

25. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, our practices, or the law. The “Effective date” at the top of this page reflects the most recent revision. For material changes, we’ll make a reasonable effort to give you notice — for example, by updating the effective date prominently and, where practical, noting the change on the Site. Continued use of the Service after a revision takes effect constitutes acceptance of the revised Terms.

26. Accessibility

We’re committed to making this Site usable by everyone, including people with disabilities. If you experience difficulty accessing any part of the Site, please contact us at info@shawarmahousesd.com or (619) 642-0298 and we’ll work with you to provide the information or service you need. For more detail, see our Accessibility statement at shawarmahousesd.com/accessibility/.

27. California consumer notice

Under California Civil Code § 1789.3, California users of our online ordering service are entitled to the following notice:

You may contact us regarding any complaint or to receive further information about use of the Service at:

Shawarma House SD, 4884 Newport Ave., San Diego, CA 92107. Phone: (619) 642-0298. Email: info@shawarmahousesd.com.

There is no separate charge to use our online ordering service; you pay only for the food, gift cards, or catering you order.

California residents may also reach the Complaint Assistance Unit of the California Department of Consumer Affairs (Consumer Information Center) in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

28. Contact

Questions about these Terms? Contact us:

Shawarma House SD, 4884 Newport Ave., San Diego, CA 92107. Phone: (619) 642-0298. Email: info@shawarmahousesd.com.

Related policies: Privacy Policy · Refund and Returns Policy · Accessibility